IQOS is popular among people who say, “I can’t quit smoking, but I want to be a little health conscious” and “I like it because I can smoke coolly than cigarettes.”
I think that there are a lot of people who changed to IQOS because there are fewer harmful substances than tobacco, and people who are thinking about changing from now on.
It is such an IQOS, but it is also an item with many failures unexpectedly.
Let me introduce you to what to do when you get into a situation where “Oh, it’s broken…” and how to do the replacement procedure.
“IQOS has failed!”If you think, try it first.
When the condition of the smartphone is bad, I will restart or initialize.
IQOS is the same, you may be able to improve the bad condition by setting and initializing.
Your IQOS may only be malfunctioning, not a malfunction, so try resetting and initializing before you send it to repair.
How to Reset and Initialize IQOS 2.4 PLUS
1 Before resetting and initializing, check to see if the power is turned on.
(If the power does not turn on, please try charging with a genuine cable and a genuine adapter.)It takes 90 minutes to fully charge.)
(2) Press and hold the power button and reset button for about 10 seconds at the same time, and then release.
3 Status light and battery light are turned on once.
(4) Status light and battery light flash white twice.
5When the battery light and the status light of the remaining battery level are turned on, it is complete.
How to reset and initialize IQOS 3 MULTI
1 Before resetting and initializing, check to see if the power is turned on.
(If the power does not turn on, please try charging with a genuine cable and genuine adapter.)It takes 75 minutes to fully charge.)
Press and hold the 2 button for about 10 seconds.
(3) Release when the battery light turns on and goes off.
(4) When the battery light flashes several times and disappears, it is complete.
How to reset and initialize IQOS 3
1 Before resetting and initializing, check to see if the power is turned on.
(If the power does not turn on, please try charging with a genuine cable and genuine adapter.)It takes 120 minutes to fully charge.)
Press and hold the pocket charger button for about 10 seconds while setting the holder to the charger.
(3) Release when the battery light turns on and goes off.
(4) When the battery light flashes several times and disappears, it is complete.
If the power does not turn on even if it is fully charged, the possibility of failure is large.
It is necessary to check whether the power is turned on before resetting and initializing, so it must be fully charged.
But there’s something to be careful about here.
It is to charge using a genuine cable and a genuine adapter.
IQOS genuine cable and genuine adapter are just like the cable and adapter of the smartphone.
However, due to the difference in voltage and current, the cable or adapter of the smartphone can not charge enough, or there is a thing that can not be charged at all.
Using the cable and adapter of the smartphone “Can not charge!”Please do not become a thing.
And one more thing.
When charging, be sure to charge it by inserting it into an outlet.
Since the cable is USB, it can be connected to a personal computer, but the voltage and current are not enough and may not be able to charge well.
If the symptoms do not improve even if you reset and initialize
If the symptoms do not improve with reset and initialization, it is necessary to investigate for specific defects.
Let’s check because the following is an example of the symptom.
The charger holder has a red light.
If the charger light is flashing red, there is a possibility of poor contact or failure.
Because there is a possibility that the terminal is dirty and can not be energized, it may be poor contact, so the symptoms may be improved by wiping off the dirt of the terminal.
Cleaning items are also sold in the IQOS online store and IQOS store, so let’s clean it regularly and keep it clean.
If the light on the charger continues to flash red even if the dirt is wiped off, there is a great possibility of failure.
If the holder light is flashing red, check the wobble as the heating blade may be damaged.
If you are using IQOS Care Plus (described below), you can replace it with a new one time.
Feel that IQOS is used less often and feel that the usage time is short
IQOS 2.4 PLUS and IQOS 3 can be used 20 times on full charge, and IQOS 3 MULTI can be used 10 times on a full charge.
Or, it is a specification that can be used until about 6 minutes in one heating or 14 times inhaled.
If you feel that it is extremely short or less than these times and times, please check the following.
Is it charging using a genuine cable and a genuine adapter?
Do you smoke strongly (largely)?
Charging other than genuine cable and genuine adapter may not be able to be fully charged.
As a result, the number of times of use is reduced or the usage time is shortened.
Also, if you inhale strongly (large), you may not be able to inhale 14 times.
In addition, it is also possible that the battery is not fully charged due to deterioration.
IQOS 3 and IQOS 3 MULT lights flash twice in white
Do you know the operating temperature of IQOS?
The operating range temperature is 0 to 50 degrees Celsius.
If the IQOS 3 and IQOS 3 MULT lights are flashing twice in white, they may be outside the operating range temperature.
In some areas, the temperature in the car in the summer may exceed 50 degrees Celsius.
If you have IQOS in sub-zero temperatures, warm it to 0 degrees Celsius or higher, and cool the IQOS in a cool place if you have placed IQOS above 50 degrees Celsius.
Charger lid doesn’t close
If the lid of the charger is damaged and does not close, it cannot be charged due to the structure of iQOS.
Even if the lid is no longer closed, there are some people who use it to fix the lid with a string or rubber, but there is also a thing that leads to further failure by the addition of unreasonable force.
If you are using IQOS Care Plus (described below), you can replace it with a new one.
“IQOS Care Plus” can be used by registering the purchased IQOS product
If you are using IQOS, do you have a proper product registration?
You can use a service called IQOS Care Plus by registering the product.
IQOS Care Plus is a service in which the original six months of quality assurance are extended to one year and can be replaced even if you break it by your own carelessness (such as a failure due to fall or wet water).
“It will be taken monthly membership fee and annual fee like the carrier guarantee of the smartphone anyway, right?”」
If you thought, IQOS Care Plus is free!
It is not possible to register the IQOS that I am using to be replaced for free even if the warranty period is extended and the failure (and self-damage is possible) is possible!
In addition, the support correspondence of the failure is accepted 24 hours, and if it is judged to be a failure, you can ship a new product free of charge within 24 hours.
However, there are a few conditions and precautions to have it replaced with a new one.
[Conditions and Precautions at the Time of Replacement]
It is IQOS purchased and registered after January 1, 2018.
There is a case where you have to show the receipt at the time of purchase at the time of exchange.
Exchange is up to iQOS 24 PLUS and IQOS 3 holder charger once, IQOS 3 MULT up to once.
The most important thing to watch out for is that you may have to show the receipt at the time of purchase (absolutely not).
So, keep the receipt firmly for the case.
[Official] Four IQOS replacement methods
In order to replace a failed IQOS with a new one, you have to go through the procedure, but there are four procedures, so choose the procedure that suits you.
The replacement procedure is as follows.
1.Line Exchange Procedures
All IQOS replacement procedures can be completed on LINE 24 hours a day.
(1) Access here on your smartphone and register your “IQOS official LINE account” as a friend.
(2) Enter the product number and purchase date in the talk.
3 Select “Access IQOS Support” and select “Is it a failure?”If you think, tap.)
4Since the product registered IQOS is displayed, under the IQOS image that may be faulty ,”Is it a failure?If you think, tap to check the symptoms.
(5) After confirming the symptoms, it can be replaced if the conditions are met within the warranty period.Choose whether to specify a shipping address or receive it in the IQOS store.
2.Replacement procedures on the IQOS official website
The IQOS replacement process can also be processed from the 24-hour IQOS official website.
(1) Click Online Product Diagnostics.
(2) Click “If you think it is a malfunction” near the IQOS image that may be faulty.
(3) Since the product diagnosis is started, proceed according to the screen procedure.
3. Exchange procedures at the Customer Center
If you are concerned about the mechanical procedures of LINE or the official website, we recommend that you go through the procedure at the Customer Center where you can interact directly with the support staff.
You can contact us via chat, email, or phone.
(1) Enter the symptoms from the customer center.
(2) Select the inquiry method from three of the chat, mail, and return phone.
4.Replacement procedures at the IQOS Store/IQOS Shop
If you bring IQOS stores in various parts of the country and IQOS shops in Yamada Electric that may be faulty, you can exchange procedures on the spot by exchanging with specialized staff.
When you go to the IQOS store, please bring your identification document (driver’s license or health insurance card).
You can also send faulty IQOS to a repairer or repair it on your own.
If the IQOS warranty period has passed and then fails, you cannot use IQOS Care Plus to replace it with a new product for free.
You have no choice but to replace it, ask a repairer for a fee, or repair it on your own.
However, those who use the limited version of IQOS do not want to replace easily.
It is a charge that it costs when you request a repair agent, but it is possible to repair it for approximately 5,000 yen or less depending on the location and number of places of failure.
What you want to be careful about is that you should ask a repairer or repair it on your own after the warranty period of IQOS has passed.
If you ask a repairer or repair it on your own even though the warranty period is still there, it will be treated as a remodeling, and you may not be able to receive iQOS Care Plus support, so be careful.
IQOS is the same precision equipment as the smartphone, so it is easy to break if you do not use it carefully.
IQOS is a relatively faulty device.
The reason is that it is the same precision electronic device as the smartphone, and that it is an item to be used to carry.
Everyone, I think that there are a lot of people who put a film on the screen to prevent glass cracking, or wear a case to protect it so that it does not scratch the main body.
However, there are not many people who put IQOS in a case and carry it carefully.
That means that it is easy to get scratched or broken when you fall or hit IQOS.
Since the protective film and the case are sold as goods in the same way as the smartphone to IQOS, if you are worried about the breakdown, it may be good even if you think about the purchase.
It’s not a malfunction, but the power may go down.
It is a thing that tends to be in those who have just switched from tobacco to IQOS, but there is a thing that the power supply falls while IQOS is in use.
The cause is the operation of the heating control system.
A heating control system is a system that operates to avoid failure when the inside of the holder becomes too hot.
When the heating control system operates, it is when you are smoking with a spa spa in a short time.
If you were smoking before using IQOS, you tend to smoke with a spa spa without tasting when you are frustrated by stress or do not have time.
If you do the same thing with IQOS, the inside of the holder becomes too hot, and the heating control system is activated and the power supply falls off.
IQOS has fewer harmful substances than tobacco, and the taste is different from tobacco, so let’s enjoy it while enjoying it with a little room.
Summary
IQOS is an electronic precision instrument, so it may be a little difficult to handle until you get used to it, but you can taste a different taste from tobacco, and it is an item that you can relax very much without worrying about smoke.
Not only how to use, depending on how to care and suck, you can reduce the burden on IQOS and prevent failure.
Even if it fails, IQOS Care Plus support is solid, so don’t forget to register your product when you purchase IQOS.
